This Privacy Policy describes how PeakPoint LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Property details and situation information you provide
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

Customer Communication

• Records of property inquiries and service requests
• Consultation details and preferences
• Correspondence history and feedback

2. How We Use Your Information

• Evaluate your property and provide fair cash offers
• Communicate with you about your inquiry, next steps, and updates
• Improve our website functionality and user experience
• Ensure security and prevent fraudulent activity
• Maintain records of your communication preferences and consent
• Comply with legal obligations

3. SMS Messaging & Compliance

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• Reply "STOP" at any time to cancel SMS notifications
• You will receive a final confirmation and no further messages will be sent
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with us
• Messages are directly related to your property inquiry or services requested
• We do not send promotional content without specific consent

Help & Support

• Reply "HELP" for assistance or contact us at [email protected]
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers: AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

4. Information Sharing & Disclosure

Service Providers

• Third-party vendors who assist in our operations (e.g., CRM, scheduling tools)
• SMS aggregators solely for delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality

Legal Compliance

• When required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets, your data remains protected under this policy

5. Data Security

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection practices
• Breach notification protocols in accordance with applicable laws

No method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, and improve website functionality. You may control cookies through your browser settings. Disabling cookies may limit certain features of our website.

7. Your Rights & Choices

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe"
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by PeakPoint LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.